Billing and Receivable Services

What We Do

  1. Set up owner accounts in our database. Verify data integrity. Provide 24/7 tiered Internet access of account records per your instruction.
  2. Send Welcome/Introduction Letter to each account owner.
  3. Send billing statement, late notice, and collections notice. Process return mail, skip trace, verify accuracy, update records.
  4. Process check payments through bank lock box service. Process check by phone and credit card payments. Contact owner by phone or mail for NSF or declined payment. Provide secure on line access as an option for owners to make payments, update address/phone records, view histories or newsletters. Maintain daily balance updates, transaction reports, continuous account history updates including late fee, monthly interest and/or collection charges.
  5. Provide personal customer service to owners with questions, assist them with bill payment, update address/phone/ownership records, provide them telephone numbers for Exchange, Reservations or Management offices, and forward all written communications.
  6. Regular schedule of electronic funds transfer to HOA bank. (To be determined)
  7. Past due accounts flagged, sent to collections with support and payment reports.
  8. Monthly Invoice to HOA.

Numbers 1 and 8 are referenced below in the the “What it Cost” section.